Privacy Policy

1. Who we are

This website is operated for MedoIndia Pharmacy, a pharmacy retail and franchise initiative powered by Shavol Healthcare ("MedoIndia", "we", "us" or "our"). In this policy, "you" means anyone who visits this website or sends us an enquiry.

Address: Shavol Healthcare, Plot No. i 13, FF, Phase 3 DSIDC Badli Industrial Area, Delhi - 110042, India.
Email: info@shavol.com
Phone / WhatsApp: +91 9521711557

2. Scope of this policy

This policy covers personal information collected through this website, including the enquiry form, and through direct communication with us by phone, WhatsApp or email in connection with your enquiry. It does not cover the websites of other companies that we may link to, or the practices of individual franchise stores, which must follow their own legal obligations.

3. Information we collect

3.1 Information you give us

When you submit an enquiry or contact us, you may give us the following:

• Your name, mobile number and preferred city (required)
• Your email address (optional)
• The type of enquiry you choose, such as franchise partnership, shop design support, upcoming store information or online store launch updates
• For franchise enquiries: whether you have a shop or property, its approximate size, and your investment budget (optional)
• Any message you choose to write
• Your consent to be contacted

3.2 Information collected automatically

Like most websites, our hosting provider and the services we use may automatically receive technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is used to keep the website working, secure and understandable.

3.3 Information from communications

If you call, message or email us, we may keep a record of the conversation, such as your number, the content of your messages and notes taken by our team, so that we can follow up properly.

4. How we use your information

We do not sell your personal information. We do not use it to make automated decisions about you.

5. Consent and legal basis

We collect and use your personal information based on your consent, which you give by ticking the consent box and submitting the enquiry form, and where necessary to respond to your request. We also process limited information where the law permits or requires it. You may withdraw your consent at any time, as explained in section 10.

6. Who we share it with

We share personal information only where needed and only for the purposes in this policy:

• Shavol Healthcare and its team, who handle your enquiry.
• Service providers that help us run the website and receive enquiries. For example, enquiry form submissions are delivered to our email inbox through a third-party form-handling service.
• Professional advisers, such as legal or business advisers, where needed and under confidentiality.
• Authorities, where we are required to do so by law, court order or a valid legal request.
• A successor business, if our business is reorganised, merged or transferred, subject to the same protections.

Some service providers may store or process information on servers outside India. Where this happens, we expect them to protect it appropriately.

7. Cookies and third-party services

This website may use small files stored in your browser and services provided by others to work properly. These may include:

• Google Fonts, which loads fonts and may receive your IP address and browser details.
• Google Maps, embedded on our contact page to show our office location. Google may collect information under its own privacy policy when the map loads.
• WhatsApp, when you click a WhatsApp button, which opens WhatsApp under its own terms and privacy policy.
• Form-handling service, which processes your enquiry so it reaches our inbox.

You can control or delete cookies through your browser settings. Blocking some services may affect how parts of the website appear or work. We do not currently use advertising cookies on this website. If we add analytics or advertising tools in future, we will update this policy.

8. How long we keep information

We keep your enquiry details only as long as needed to respond to you, follow up on your interest, meet legal or accounting obligations, and resolve disputes. When information is no longer needed, we aim to delete it or anonymise it. If you ask us to delete your details, we will do so unless the law requires us to retain them.

9. How we protect information

We take reasonable steps to protect your information from loss, misuse and unauthorised access, including limiting access to people who need it and using providers that transmit data over secure connections. However, no website or method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please take care when sharing information online.

10. Your rights and choices

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you and how we use it
• Correct information that is inaccurate or incomplete
• Delete your information, where we no longer need it
• Stop contacting you or withdraw your consent to be contacted
• Address a complaint about how your information is handled

To make a request, write to info@shavol.com with your name, mobile number and the details of your request. We may need to verify your identity before acting on it, and we will respond within a reasonable time. Withdrawing consent does not affect processing done before you withdrew it.

11. Children

This website is intended for adults. Franchise and business enquiries are meant for people aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

12. Links to other websites

This website may link to other websites, such as www.shavol.com, WhatsApp and Google Maps. We are not responsible for the content or privacy practices of other websites. Please read their policies before sharing information with them.

13. Health and medical information

This website is for business and general information only. It is not designed to receive medical queries, prescriptions or health records. For any health concern, please consult a qualified doctor or your pharmacist. Individual MedoIndia Pharmacy franchise stores handle customer and prescription information in their own premises and must follow the pharmacy and privacy laws that apply to them.

14. Changes to this policy

We may update this policy from time to time, for example when our practices or the law change. The latest version will always be on this page, with the "last updated" date at the top. Please check it occasionally. Continued use of the website after an update means you accept the updated policy.

15. Contact and grievances

If you have a question, a request or a complaint about this policy or about your personal information, please contact us:

Shavol Healthcare (MedoIndia Pharmacy)
Plot No. i 13, FF, Phase 3 DSIDC Badli Industrial Area, Delhi - 110042, India
Email: info@shavol.com
Phone / WhatsApp: +91 9521711557

Please write "Privacy request" or "Privacy complaint" in the subject line so that we can route it quickly.

See also our Terms & Conditions.